If you need to exchange it for the same item, send us an email at and send your item to: 147 Inkster close, appartement, Red Deer AB T4R0A8, Canada. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We do not offer returns or exchanges for customized hair products. All costs for hair removal and mailing the product back are the customer’s responsibility. In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our Illinois office. We handle each situation on a case by case basis. If the problem cannot be resolved through maintenance, the hair must be sent back to us or return in-store and received before we can take further action. Since most problems can be resolved with a maintenance regimen, we may offer suggestions to what product(s) may help resolve your problem. You must contact us within 7 days of receiving your order.ĭepending on the situation, we may ask you to send photos of your hair problem. The steps to determine if there is a genuine problem – and how to resolve it – are as follows: In the very rare occurrence that a problem arises with one of our hair products that cannot be resolved through routine maintenance, we will make every effort to resolve your situation. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address. We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package. The product must be sent back at your expense. Merchandise must be physically received at our corporate office before a return can be granted. Shipping and handling are the responsibility of the customer. Returned packages must include a copy of the original invoice. The hair must be in its original packaging. The hair must be in its original bundle and not be untied at the top. Please note: If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided. Hair must NOT have been installed, colored, cut, or altered in any manner Contact us within 7 days of purchase to initiate a refund/exchange request.
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